Last updated: January 31, 2026
Chulo Hospitality Pvt. Ltd. (“Chulo”, “we”, “our”, or “us”) operates the Chulo mobile application (the “App”). Chulo is a multi-branch, franchise-based food and hospitality business, and this App is designed to serve customers across multiple Chulo locations.
This Privacy Policy explains how we collect, use, store, and protect user information when you use our food delivery services.
By downloading or using the Chulo App, you agree to the practices described in this Privacy Policy.
We collect the following personal information during registration and use of the App:
Phone number
Email address
This information is used for account creation, login, order communication, customer support, and service-related notifications.
We collect location data to provide essential food delivery services across multiple Chulo branches, including:
Setting up delivery addresses
Showing nearby Chulo branches or service areas
Assigning orders to the nearest or selected branch
Real-time order tracking
Map-based navigation using Google Maps
Location data is collected only when required for app functionality and delivery services.
We may collect information related to:
Orders placed with different Chulo branches
Selected branch or outlet
Delivery status and order history
App interactions and feature usage
Device and app performance data (non-identifiable)
We use Firebase Cloud Messaging (FCM) to send:
Order confirmations and delivery updates
Branch-related service notifications
Important operational or system alerts
Firebase may collect device tokens necessary to deliver notifications.
We use collected information to:
Register and authenticate users
Enable ordering from multiple Chulo branches
Process and deliver food orders
Provide location-based services and order tracking
Send notifications related to orders and app functionality
Improve app features, performance, and user experience
Maintain safety, security, and prevent misuse
We do not sell, rent, or trade user personal data to third parties.
The Chulo App uses third-party services to support its features, including:
Google Maps (location services, maps, navigation)
Firebase (authentication, notifications, analytics, and crash reporting)
These services operate under their own privacy policies and are used strictly to support core app functionality.
User information may be shared only:
With Chulo branches or franchise partners for order fulfillment
When required by law or government authorities
To protect the rights, safety, or property of Chulo Hospitality Pvt. Ltd.
With trusted service providers under confidentiality obligations
We apply reasonable technical and organizational measures to protect personal data from:
Unauthorized access
Loss or misuse
Disclosure or alteration
Despite our efforts, no system can guarantee complete security.
We retain personal information only as long as necessary to:
Provide services across multiple branches
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Users may request account deletion and data removal by contacting us.
You have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your account and associated data
Requests can be submitted through our contact page.
The Chulo App is not intended for use by children under the age of 13. We do not knowingly collect personal data from children.
We may update this Privacy Policy periodically. Updates will be posted with a revised “Last updated” date.
Continued use of the App indicates acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: